Shipping & Delivery
Where we deliver
We deliver across all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.
How long it takes
- Dubai and Sharjah — same day or next day
- Ajman and Umm Al Quwain — next day
- Abu Dhabi — 1 to 2 working days
- Ras Al Khaimah and Fujairah — 2 to 3 working days
Orders placed before 2:00 PM on a working day are dispatched the same day. Orders placed after that, or on a Friday or public holiday, are dispatched the next working day.
What it costs
Delivery is free on every order, to every emirate. No minimum spend, no surcharges, and nothing added at checkout.
The price you see on the product page is the price you pay.
Tracking your order
The moment your order is dispatched you receive a WhatsApp message and an email with your tracking number and a link. You can follow your parcel from our bench to your door.
If your tracking has not updated in 24 hours, message us — we will chase the courier so you do not have to.
On the day
Our courier will call or message before arriving. Please make sure the phone number on your order is one you actually answer.
If nobody is available, the courier will attempt delivery again the next working day. After two failed attempts the parcel returns to us and we will contact you to rearrange.
Checking your device on arrival
Please open and check your device when it arrives. If anything is missing, damaged, or not what you ordered, contact us within 48 hours and we will resolve it immediately. This is not a condition of your legal rights — it simply makes problems much easier to fix quickly.
How we pack
Devices are packed in protective packaging appropriate to their value and fragility, with all accessories included. Every parcel leaves our bench sealed after final inspection.
International delivery
We currently deliver within the UAE only. If you are ordering from elsewhere in the GCC, message us on WhatsApp — we can often arrange something.
WhatsApp: +971 56 377 7421
Email: support@newasnew.ae
Order and payment confirmation
When your payment is authorised you receive a confirmation email at the address given on the order, normally within a few minutes and in every case within 24 hours. It confirms the amount charged, the currency, the items ordered and your order number.
A second email follows when your order is dispatched, carrying the tracking number. If a confirmation does not arrive, check your spam folder first, then contact us using the details below and we will resend it.